Customer Care

My Order

• I think I may have duplicated my order
• Have you received my order?
• How do I update my details?

Payment

• Which credit or debit cards do you take?
• What other payment methods do you accept?
• Has my payment been authorised?

Delivery

• Can I delay my order?
• What do I do if my goods arrive with damaged packaging?
• Who will be delivering my goods?
• How long will it take to receive my goods?
• Do I need to sign for my goods?
• How do I track my order?

See all 7 articles

Returns

• I've received the wrong goods and need the right one sent
• I've ordered the wrong product - what do I do?
• I've received my goods and they have been damaged in transit
• I've received my product and can't get it started.
• I've received my goods but have decided I don't want to keep them.

Incomplete Orders

• I ordered more than one item but haven't received my complete order
• I've received my goods and there are missing parts.

Refunds

• Under what circumstances might I expect a refund?
• How long will it take to get a refund?
• How do I get a refund?

Reviews

• Product Review Writing Guidelines
• Product Review Terms & Conditions

I can't find an answer here, what do I do?

• I don't want to look further and would prefer direct contact
• I'm happy to continue searching and need some guidance