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I've received my goods and they have been damaged in transit Follow

That is unfortunate, but occasionally it happens. We can exchange the goods for a new one, replace the part that is damaged if applicable, offer a store credit as a gesture if the damage is cosmetic. However, if you really have decided you don't want it, after all, we can offer you a refund.*

Contact us, by e-mail initially if possible,  on...

e-mail: customercare@mowdirect.co.uk

Tel: 020 3026 8712 (9am-5pm Mon-Fri - 9am-4pm Sat)

As stated in our terms & conditions, if the goods are damaged or faulty on delivery, we will pay for return delivery costs. This also applies to an item that develops a fault up to 6 months from purchase. After 6 months customer will liable for return costs as the warranty does not cover carriage charges.

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